Scaled Agile | Trust Center
Scaled Agile Trust Center
Scaled Agile prioritizes your data's confidentiality, integrity, and availability. Our Trust Center offers insights into our data management, security measures, and compliance.
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Compliance

SOC 2 Type 2

Service Organization Controls (SOC 2) (Type II) Trust Services Principles

GDPR

Protect the personal data and privacy of EU citizens for transactions that occur within EU member states

CCPA

California Consumer Privacy Act

Resources

SOC 2 Type II

Scaled Agile undergoes an annual SOC 2 Type II audit. Request here to see our report.

Privacy Policy

Scaled Agile's Privacy Policy

Terms of Use

Scaled Agile's Terms of Use

Data Sharing Addendum

Scaled Agile's Data Sharing Addendum

Monitoring

Continuously monitored by Secureframe
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Subprocessors

Enterprise Subprocessors

Amazon Web Services, Inc.

Cloud services hosting and storage. SOC 2 ISO/IEC 27001:2022

Data location: United States

Credly, Inc.

Optional digital credentialing services. ISO 27001/ ISO 27701

Data location: United States

Functional Software, Inc. d/b/a Sentry.

Experience management. SOC 2 ISO 27001

Data location: United States

Functional Software, Inc. d/b/a Sentry.

Experience management. SOC 2 ISO 27001

Data location: United States

Pendo.io, Inc.

Analytics SOC 2

Data location: United States

Qualtrics

Experience management. SOC 2 ISO 27001, 27017, 27018, and 27701

Data location: United States

Questionmark Corp.

Test delivery. ISO 27001

Data location: United States

Thought Industries, Inc.

Cloud Services, learning services module and hosting. SOC 2 and ISO 27001

Data location: United States

Exoscale

Cloud services - hosting and storage. - COBIT - HIPAA / HITECH Act - ISO/IEC 27001-2005 - NISTSP800-53 - FedRAMP - PCI DSSv2.0 - BITS Shared Assessments - GAPP

Data location: Switzerland

FAQs

Get answers to common questions about our security practices, data protection measures, and how we keep your information safe.

Yes, you can request a copy above. Before providing our SOC 2 Type 2 report, we require a signed mutual NDA (mNDA).
Scaled Agile upholds strong security practices to safeguard our customers' data with the highest standards.

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Segregation of Environments
Development, staging, and production environments are segregated.

Availability

Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.

Organizational Management

Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Risk Assessment

Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Encryption-at-Rest
Service data is encrypted-at-rest.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.